It is our policy that payment is due at time of service. We accept cash, debit, Visa, MasterCard, Discover, American Express and Care Credit. Financing options are available through Cherry payment plans. We are happy to provide an estimate of services of treatment plans. Pet insurance is not processed as human health insurance is. You understand we have no involvement in coverage, claims, or billing insurance. If your pet has insurance, pay your bill to us in full, then file a claim with the insurance company using your invoice. They will contact us for records and then they will reimburse you for covered services. If for any reason there is an open invoice, a collection fee of $5.00 will accrue to the account monthly. If you need to cancel or reschedule an appointment, please notify us at least one (1) business day in advance. Proper notification whenever possible gives us the opportunity to use that time to care for another pet in need. We do implement a Late or "No call/No show fee" of $35.00 for no-show appointments and for late cancellations without rescheduling. Please allow up to 48 hours to process in-house pharmacy medication refills. Alternative pharmacy refill requests may take up to 72 hours to process. Additionally, there will be an annual fee of $15.00 for the use of external pharmacies. This does not apply to the use of our online store pharmacy. Please treat our staff with the same respect that you would expect to receive. Please always be polite and respectful to the doctors and staff. We work very hard and we care very much. Hate speech, aggression, or discourteous behavior will result in being asked to leave and no further services. We reserve the right to refuse business to anyone.
